Condo RemodelingIn short: we collect what you type or send through the form, calls and emails, plus a first-party cookie that shows how you found us. We use it to answer you and run your project, we do not sell it, and you can ask us to see, correct or delete it at any time.
At a glance
| Source | What we collect | Why | Who sees it | How long |
|---|---|---|---|---|
| Estimate form | Service, ZIP code, name, email, phone and an optional message | To reply, schedule a visit and prepare your estimate | Our team, plus the companies that host the site and deliver our email | While we need it (see How long we keep it) |
| Calls, texts and emails | Whatever you choose to share | To answer you and plan your project | Our team | While we need it |
pr_attr cookie | Referring site, campaign tags, landing page, first and latest visit dates | To learn which sites and campaigns bring inquiries | Only us | 90 days in your browser |
prh_trk browser record | How you reached the site and the pages you viewed | Sent with the form or a click so we know where an inquiry came from | Only us | In your browser until you clear it |
| Unsent form entries | What you typed in the estimate form before leaving, such as name, email, phone, ZIP code, service and message | To follow up on a request you started | Our team and our web host | While we need it |
pr_sess session record | Pages viewed and time spent during the visit | Sent with the form so we know which pages helped | Only us | Erased when you close the tab |
| Form and click log | Page, device type and IP address; browser user agent on form submissions | To measure inquiries and block spam | Our team and our web host | While we need it |
| Outside services | IP address and basic browser information | To show fonts and the service area map | Google Fonts, unpkg.com, OpenStreetMap | Under each service’s own policy |
Who we are
This policy explains how Partners Remodeling (“we”, “us”), a home remodeling company at 2600 Torrey Pines Dr, Brentwood, CA 94513, handles personal information collected through partnersremodelingca.com and when you contact us. It covers the website and the inquiries that come through it, not the separate written contract you sign if you hire us.
Information you give us
When you use the estimate form, we receive the type of service you chose, your ZIP code, name, email address and phone number, and any message you add, such as your city or details about the project. When you call, text or email us, we receive what you choose to share in that conversation. During a home visit we may take notes, measurements and photos of the space to prepare your estimate.
We do not ask for payment card numbers, bank details or government ID numbers through the website.
Information collected automatically
Our site uses one first-party cookie, named pr_attr, that lasts 90 days. It records how you reached the site: the referring website, campaign tags in the link (such as UTM parameters or an ad click identifier), the first page you landed on and the dates of your first and latest visits. A second record, pr_sess, is kept in your browser’s session storage and is erased when you close the tab; it counts the pages you view and the time spent during that visit.
If you start typing in the estimate form and leave without sending it, what you typed (such as your name, email, phone, ZIP code, service and message) is saved automatically, and our team may use it to follow up on your request. Our site also keeps a small record in your browser’s local storage, named prh_trk, with how you reached the site and the pages you viewed. It stays in your browser until you fill in the form or tap a phone, text or email link, when it is sent to us. When you send the form, or tap one of our phone or WhatsApp links, we log that action together with the page you were on, the information above, your device type (phone, tablet or computer) and your IP address. A form submission also stores your browser’s user agent. Our web host keeps standard server logs as well.
Services that load on our pages
To display the site, your browser connects to a few outside services, which receive your IP address and basic browser information when they do:
- Google Fonts, which delivers the typefaces we use (Google Privacy Policy (opens in a new tab)).
- unpkg.com, which delivers the map library on pages with our service area map.
- OpenStreetMap, which provides the map images (OpenStreetMap Foundation Privacy Policy (opens in a new tab)).
Our pages also link to Google Maps, our Google and Thumbtack review profiles, Instagram and Facebook. Once you follow one of those links, the other site’s privacy policy applies.
How we use your information
- To answer your inquiry, schedule a visit and prepare a written estimate.
- To carry out and support a project if you hire us, including permits and inspections.
- To understand which websites, searches and campaigns bring us inquiries, so we can improve the site.
- To block spam and abuse; for example, we limit how many forms can be sent from one IP address in an hour.
- To comply with legal, tax and licensing obligations.
How we share it
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only:
- with the companies that host our website and deliver our email, so the site and the form can work;
- with suppliers, subcontractors or building departments when your project requires it, once you have hired us;
- when the law requires it, or to protect our rights or the safety of others.
We do not give your personal information to other companies for their own marketing, which California Civil Code section 1798.83 (“Shine the Light”) asks businesses to disclose.
How long we keep it
We keep inquiry records for as long as we need them to respond, to manage a project and its follow-up, and to meet record-keeping duties under tax and contractor law. Information that is no longer needed is deleted.
Your choices and rights
- Cookies. You can block or delete cookies in your browser settings. The form and the rest of the site keep working without the
pr_attrcookie. - Access, correction and deletion. You can ask what personal information we hold about you, and ask us to correct or delete it, by email at contact@partnersremodelingca.com or by phone at (925) 450-4266. We may need to confirm your identity first and may keep records the law requires us to keep.
- California residents. If the California Consumer Privacy Act applies to us, you also have the right to know how your information is used, to opt out of its sale or sharing (we do neither) and not to be treated differently for exercising these rights.
Do Not Track
Some browsers send a “Do Not Track” signal. There is no common standard for responding to it, and our site does not currently change its behavior when it receives one. The pr_attr cookie described above is used only by us.
Security
We use reasonable technical and administrative measures to protect the information we hold, and access to inquiry records is limited to the people who need it. No website or email system is completely secure, so please do not send sensitive information, such as financial account numbers, through the form or by email.
Children
Our website is meant for adults planning a home project. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this policy when our website or our practices change. The date at the top of the page shows the latest version, and important changes will be noted on this page.
Contact us
Questions or requests about your personal information can be sent to Partners Remodeling, 2600 Torrey Pines Dr, Brentwood, CA 94513, by email at contact@partnersremodelingca.com or by phone at (925) 450-4266. You can also use our contact page.
